UNLV’S HARRAH HOTEL COLLEGE ANNOUNCES 2ND ANNUAL HOSPITALITY IN HEALTHCARE CONFERENCE | Las Vegas Heals
UNLV’S HARRAH HOTEL COLLEGE ANNOUNCES 2ND ANNUAL HOSPITALITY IN HEALTHCARE CONFERENCE
UNLV’S HARRAH HOTEL COLLEGE ANNOUNCES 2ND ANNUAL HOSPITALITY IN HEALTHCARE CONFERENCE

Healthcare Providers Join Hospitality Experts to Explore the Implications of Patient Satisfaction in the Race for Reimbursement

LAS VEGAS – UNLV’s William F. Harrah College of Hotel Administration, in conjunction with the Las Vegas Convention and Visitors Authority and Las Vegas HEALS (Health, Education, Advocacy and Leadership of Southern Nevada), is pleased to announce the 2nd Annual Hospitality in Healthcare Conference on Monday, November 14th, 2016, at the Stan Fulton Building on the UNLV Campus. The conference, hosted by the college’s Professional and Leadership (PLuS) Center, will bring high performing healthcare firms and executives from the hospitality industry together to share best practices for improving patient satisfaction and healthcare outcomes.

As the patient experience continues to play a more critical role in how health care providers are reimbursed by insurance companies, creating a distinctive patient experience is quickly becoming the new gold standard. The conference, as part of The PLuS Center’s How Vegas Does Vegas™ education series, will give healthcare providers behind-the-scenes insights into how excellent service delivery promotes patient satisfaction. Some of the hospitality industry’s most successful leaders will be on hand to present real case studies that can be applied to any healthcare organization.

This program, designed specifically for healthcare professionals, will be led by Dr. Stowe Shoemaker, Harrah Hotel College dean and expert in loyalty and customer satisfaction practices, as well as Doug Geinzer, CEO of Las Vegas HEALS. Speakers include Dr. Joseph Steele from MD Anderson Cancer Center, Sharon Messimer of Texas Health Resources, Peter Yesawich from Cancer Treatment Centers of America, Eileen Moore Regional President Caesars Entertainment . Central to the discussion will be Shoemaker’s “Loyalty Circle,” which is being successfully applied in healthcare organizations, such as MD Anderson, and in numerous well-known hospitality and gaming properties throughout the world.

The keynote presentation will be delivered by Leah Binder, president and CEO of The Leapfrog Group, the nation’s nonprofit purchaser-driven enterprise to drive a transparent market for high-value hospital care. Binder will summarize purchaser strategies at the national level that include the alignment of benefit programs with CMS’ value programs, while working with plans and others to tie payment to excellence.

To learn more about this event or to register to be a part of this important discussion, please visit www.lasvegasheals.org or call the UNLV PLuS Center at (702) 895-4430.

About Las Vegas HEALS

Founded in 2002, Las Vegas HEALS (Health, Education, Advocacy, and Leadership in Southern Nevada) is a nonprofit, membership-based association whose mission is to foster strategic alliances in the healthcare and wellness communities, collaborating on workforce issues, and being a proactive force for legislative initiatives to improve access and enhance the delivery of high quality healthcare. The organization now represents members who collectively employ over 28,000 health care professionals. Recent initiatives have included the release of the Las Vegas Regional Strategic Plan for Medical & Wellness Tourism, the expansion of graduate medical education, and the issue of reimbursement rates.

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